Booking Information

Arrival: Your room or apartment will be ready for check-in from 3:00 PM on the day of arrival.
If you plan to arrive earlier, please let us know in advance. Early check-in is possible depending on availability.

Departure & Check-out: On your day of departure, we kindly ask you to vacate your room or apartment by 10:00 AM. If you wish to spend more time in Ischgl, we will gladly check on-site whether a late check-out is possible.

All offers are non-binding and subject to availability at the time of confirmation. Changes and errors excepted.

Out of consideration for other guests and allergy sufferers, we kindly ask for your understanding that pets are not allowed at Hotel Garni Austria.

Would you like to add breakfast to your apartment stay, request an early breakfast on arrival day, a late check-out, or arrange a small surprise for a special occasion? We’re happy to help – just let us know what you need.

Online check-in within 24 hours prior to arrival: To make your arrival as smooth and convenient as possible, we kindly ask you to complete the online check-in within 24 hours before your arrival. You will receive the link via email with your booking confirmation. This allows us to prepare everything for you in advance – so you can start your holiday relaxed and stress-free.

Local tax: € 4.00 per person and night (for guests aged 15 and older)

• Outdoor parking: €10.00 per night and car (advance reservation required).
• Garage parking: Public underground parking spaces are available within a few minutes’ walk from the hotel, subject to availability. The indicative rate is approximately € 15.00 per car for 24 hours.

Flexible and transparent cancellation policies – so you can plan your booking worry-free.

Cancellation of your booking: Cancellations are only accepted in writing. Please send us an email including your name, booking number, arrival date, and reason for cancellation. Make sure all information is complete so we can process your request quickly.

Cancellation conditions and important notes: Plans sometimes change, and a holiday may unfortunately need to be cancelled or ended early. The statutory right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG does not apply here. Instead, the General Terms and Conditions for the Hospitality Industry (AGBH 2006) apply.

Cancellation fees

• Free of charge up to 90 days before arrival*
• 40% fee for cancellations from 90 to 30 days before arrival
• 70% fee for cancellations from 30 to 7 days before arrival
• 90% fee in the last week before arrival
• 100% fee for early departure

Processing: For every booking, transaction fees are charged by payment service providers. In the event of a cancellation, these fees unfortunately must be passed on to you. This fee amounts to 5% of the amount paid by card and applies even for free cancellations up to 90 days before arrival.

Rebookings: Important note – rebookings are always treated as cancellations. Therefore, we strongly recommend purchasing travel cancellation insurance.

Cancellation costs: Cancellation fees are not covered by the hotel. We therefore recommend that you take out travel cancellation insurance.

All important details regarding deposits and payment processing – compact & transparent. To ensure you are fully informed, please find below the key information regarding your payment:

• Invoicing and payment processing for your stay at Hotel Garni Austria are handled by our parent company, Elizabeth Arthotel GmbH.
• This applies to both deposit payments and remaining balances. Please note that bank details and payment confirmations will reference Elizabeth Arthotel GmbH.
• Details regarding the required deposit and payment deadlines can be found in your booking confirmation.

Booking Guarantee – Deposit: • A 90% deposit is required to secure your booking; the remaining balance is to be paid on-site. The deposit can be made via bank transfer or online payment using VISA, Mastercard, or AMEX.

Bank Details
IBAN: AT02 2050 2000 0086 6905
SWIFT/BIC: SPIMAT21XXX
Bank: Sparkasse Imst AG, Branch Ischgl
Address: Dorfstraße 32, A-6561 Ischgl, Austria
Account holder: Elizabeth Arthotel GmbH

Payment on site: You are welcome to settle your bill at check-in or check-out using one of the following payment methods:

• Cash
• Maestro
• Visa, Mastercard, AMEX
  

Unfortunately, payment by bank transfer after departure is not possible.